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"ocm71521657"
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Title
Terms of service [electronic resource] : Enterprise Help Desk addendum
Author
New York (State). Office for Technology.
Publisher:
New York State Office for Technology,
Pub date:
[2005]
Pages:
12 p. :
Item info:
2 copies available at New York State Library.
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New York State Library
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1
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ONLINE (nocirc)
TEC 880-4 ENTHD 206-4937
1
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D-NYS-DOC (nocirc)
MARC Record
Terms of service [electronic resource] : Enterprise Help Desk addendum
New York (State). Office for Technology.
Control number:
ocm71521657
Gov. Doc. Call #:
TEC 880-4 ENTHD 206-4937
Title:
Terms of service [electronic resource] : Enterprise Help Desk addendum.
Variant title:
Enterprise Help Desk addendum
Running title:
NYS OFT EHD addendum
Imprint:
[Albany, N.Y.] : New York State Office for Technology, [2005]
Physical description:
12 p. : digital, PDF file.
Note:
Title from title page of source document (viewed April 11, 2006).
Note:
"Revised 09/14/2005."
Contents:
Description -- Terminology -- Features -- Agency responsibilities and tools -- Performance measurement and metrics.
Summary:
OFT's Enterprise Help Desk provides Level 1 help desk support (receives initial calls and triage calls and refers unresolved calls to appropriate Level 2 and 3 organizations, including vendors, NYeNet, the State Data Center, and New York State agencies for agency-specific applications).
Local note:
Checklist: September 2006.
Held by:
NYSL
Subject:
New York (State).--Communications.
Subject:
Computer technical support--New York (State)
Subject:
Management information systems--Customer services--New York (State)
Subject:
Technology--Customer services--New York (State)
Subject:
Call centers--New York (State)
Added entry:
New York (State). Office for Technology.
Electronic access:
https://purl.nysed.gov/nysl/71521657
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